The warranty period for this EV charger is three years from the delivery date, the customer service can provide more information on the terms of warranty.
Follow These steps to obtain warranty service:
1. If you believe your charging station is defective during the warranty period, contact Customer Service at:
efaner0105@e-faner.com
2. In your email, please provide the following information:
• A detailed description of the issue with the charging station
• The model number and serial number of the charging station
• Proof of purchase
• Shipping information
3. If E-FANER determines that the defect is covered under warranty and the warranty is still valid, you will be instructed to ship the defective charging station to E-FANER. The unit must be returned in its original packaging or a secure container designed to prevent damage during shipping. E-FANER will repair or replace the defective unit free of charge and return it to you at E-FANER’s expense. Exclusions from Warranty:
• Failure to provide a valid proof of purchase.
• The product has exceeded the warranty period.
• Damage caused by improper use, maintain, or store the product.
• Damage or malfunction caused by foreign objects entering the unit.
• Damage caused by disassembly or repairs performed by unauthorized personnel.
• Damage caused by unavoidable external factors (e.g., lightning, excessive voltage, earthquakes, fires, floods, or other natural disasters).
• Malfunction or damage caused by other unavoidable external factors.
• Damage caused by using an unauthorized power source or incorrect voltage.
• Not using crimp terminals during installation
